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Booking policies

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Guest payment options

We accept the following credit cards: Visa, Euro/Mastercard

We are willing to accept bookings without deposit from guests who book between the same day before arrival, and the day of arrival.

Cancellation and prepayment policies

– We will request to the guest 30% of the total price upon reservation. The balance has to be paid at arrival.

– If the guest will cancel after reservation and 48h before arrival, the deposit of 30% will be refund.

– If the cancellation is the day of arrival, the deposit will be not refund (the particular case can be examined)

VAT/tax/ additional fees & charges

–        VAT is not applicable

–        City tax of € 0.75 per person per night – not included in price

–        Cleaning fee of 10€/person per stay – not included in price

–        A damage deposit of: €100 may request upon arrival

La Casa Victoria Nancy

Facilities & services

– Languages spoken by our staff : French, English, Spanish, Russian

– Safety deposit box

– Games room

– Library

– Babysitting/child services

– We do not serve meals?

La Casa Victoria Nancy

Children & extra beds

– All children under 2 years stay free of charge for children’s cots/cribs.

– All children under 12 years will be charge 50% of the basic price per night.


– Public parking is possible at a location nearby (reservation is not needed) and costs EUR 20 per day.

Internet / WiFi

– WIFI is available in each apartment and is free of charge.


– Pets are allowed. No extra charges.

La Casa Victoria Nancy

Key collection

– Guests collect the keys at the property

– We will meet the guest as possible or our apartment assistant

Check-in and check-out times

– Check-in from 15:00 to 21:00

– Check-out from 00:00 to 11:00